Heni
Bhungalia
Bhungalia
AI Product Manager
Greater Seattle Area
Greater Seattle Area
"Build for the second visit,
not the first."
not the first."
About
Top Work
Prev. Work
Academic
Contact
About Heni
Senior AI Product Manager · Seattle
Heni specialises in AI product development, onboarding, and retention. She built DreamCRM from scratch to 57–60% month-1 retention and drove onboarding from 17% to 50% using PostHog funnel analysis. At AI20 Labs she simultaneously leads four products: DreamCRM, ZeroGPU, an enterprise portal redesign, and a financial intelligence platform shipped concept-to-live in 4 months. Technical enough to review API contracts and validate OAuth scopes. Commercial enough to own OKRs end-to-end with founders.
57–60%
Month-1 Retention
17→50%
Onboarding
7m 41s
Avg Session
5+
Years PM
"Heni doesn’t just contribute: she elevates the entire team and product direction with her ownership, customer obsession, and execution excellence." — Siva Dosapati, Founder & CEO, AI20 Labs
Top Work
Current Engagements · AI20 Labs
01
DreamCRM: AI-Powered CRM, Built From Zero
AI20 Labs · 2025–2026
Shipped Gmail Sync, LinkedIn Sync, AI-suggested actions, and AI email drafting. Drove onboarding from 17% to 50% via PostHog funnel analysis. 57–60% month-1 retention vs 20–30% industry average. 7m 41s avg session. Cleared Google CASA Tier 2 OAuth for B2B sales eligibility.
02
ZeroGPU: Portal Strategy That Closed the Round
AI20 Labs · 2025–2026
Defined Developer and Edge Operator portal strategy for an edge AI infrastructure platform. Validated API architecture via Postman. Product roadmap directly contributed to closing pre-seed and seed funding.
03
Unirac Solar: 22 Steps to 8 Inputs in 90 Days
AI20 Labs Client · Mar–May 2026
Redesign of installer and distributor portal. Collapsed a 22-step BOM workflow into a single 8-input dashboard, cutting interactions by 55%. Led cross-functional team across multiple time zones by aligning stakeholders and leveraging existing product data.
04
Financial Intelligence Dashboard: Concept to Live in 4 Months
Fintech Client · AI20 Labs · 2025–2026
Led a 0-to-1 financial intelligence product end-to-end, translating UBPR and FRED datasets into metrics for community and mid-size banks. Ran weekly discovery with 3 banking design partners to ship a dashboard and AI chatbot for natural-language queries grounded in the bank’s own data. Now in active review with bank executives.
Previous Work
Earlier Engagements
04
Northeastern University: Research Platform & Published Scholar
Product & Research Lead · Jun 2023 – May 2025
Led 0-to-1 build of CAMD’s public research platform through a US–Italy collaboration. WCAG-compliant, 3 releases delivered on time. Published at DRS 2024: 1,241+ downloads in year one.
05
Peapod Digital Labs: Search & Discovery Rebuilt for Conversion
Technical Product Developer · Jan–Jun 2022
Built customer-facing features for Stop & Shop and Food Lion (300K+ combined daily visitors). Rebuilt search and discovery, lifting order conversion 30% in A/B tests. 25% engagement lift on Weekly Ads and Digital Coupons.
06
Invica Infotech: Consumer Mobile App, 0 to 100K
Product Manager · May 2019 – Nov 2020
Defined and shipped a B2C Android app from zero. Grew to 100K+ downloads, 4.5-star rating, 4,710+ reviews. Cut release cycle time by 20% through structured sprint planning and stakeholder alignment.
Academic
Education & Certifications
Degrees
M.S. Information Systems
Northeastern University, Seattle
2021–2023
B.E. Computer Science
Gujarat Technological University
2015–2018
Certifications
Anthropic · Jun 2026
Claude Code in Action
Anthropic · Jun 2026
Introduction to Model Context Protocol
Anthropic · Jun 2026
Building with the Claude API
Anthropic · Jun 2026
Introduction to Agent Skills
AWS · May 2026
Exploring AI Use Cases & Applications
AWS · May 2026
Fundamentals of Machine Learning & AI
Contact
Let’s Talk
Open to senior PM and AI Product Manager roles in Greater Seattle or remote.
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Authorized to work in the United States · No Sponsorship Required