Breaking SEATTLE PRODUCT MANAGER ACHIEVES 57% RETENTION ON AI-POWERED CRM  ◆  THINKING MACHINE PORTFOLIO OUTWITS CONVENTIONAL RESUME  ◆  LOCAL WOMAN SHIPS FOUR AI FEATURES WHILE MOST MANAGERS DRAFT ROADMAPS  ◆  GOOGLE CASA TIER 2 CLEARED ON DREAMCRM  ◆  ZEROGPU SECURES PRE-SEED FUNDING; PRODUCT STRATEGY CITED  ◆  1,241 SCHOLARS DOWNLOAD RESEARCH PAPER IN FIRST YEAR  ◆  UNIRAC SOLAR PORTAL REDESIGNED IN 90 DAYS; 22-STEP WORKFLOW COLLAPSED TO 8 INPUTS  ◆  IN AN ERA OF ARTIFICIAL INTELLIGENCE, THIS PORTFOLIO CHOSE LETTERPRESS  ◆ 
Vol. VI, No. 2026  ◆  Greater Seattle Area Est. 2019 Price: One Interview Call
HB
Heni Bhungalia
"In an Era of Thinking Machines, One Must Not Only Think, One Must Ship."
AI & Technical Product Manager No Sponsorship Required heni.bhungalia12@gmail.com · (206) 604-5153 ◆ Download Resume ◆
Featured Story
From Pre-Seed Funding to Enterprise Portals: The Product Manager Who Ships at Every Stage
By Our Technology Correspondent  ◆  Seattle, Washington

Seattle, WA. In what observers are calling a remarkable exhibition of modern product management, Heni Bhungalia, a practitioner of the artificial intelligence arts, has distinguished herself by shipping four production AI features upon the DreamCRM platform, all within a single engagement at AI20 Labs.

Of note: she partnered with engineering to clear Google CASA Tier 2 certification for OAuth integration, driving prioritisation and timelines on a step most early-stage teams skip.

"Heni doesn’t just contribute, she elevates the entire team and product direction with her ownership, customer obsession, and execution excellence." Siva Dosapati, Founder & CEO, AI20 Labs
Heni Bhungalia, AI Product Manager
Heni Bhungalia · Seattle, 2026.

She simultaneously contributed the ZeroGPU product strategy that secured pre-seed and seed funding, and is presently leading a 90-day redesign of the Unirac Solar installer portal, collapsing a 22-step workflow into a single 8-input dashboard, cutting interactions by 55 percent.

Holding a B.E. in Computer Science and an M.S. in Information Systems from Northeastern University, Seattle, she brings the technical fluency to work through architecture reviews in the morning and lead stakeholder presentations in the afternoon. A practitioner equally at home with API contracts and quarterly OKRs.

◆ Vital Statistics ◆
Month-1 Retention, DreamCRM57–60%
Industry Average Retention20–30%
Onboarding Improvement17% → 50%
Unirac Workflow Steps Reduced55%
Research Paper Downloads1,241+
Mobile App Downloads100K+
App Store Rating4.5 ★
Delivery Cadence Gain+40%
Order Conversion Lift (Peapod)+30%
AI Features Shipped4
Years of Practice5+
Projects & Engagements
DreamCRM: An AI-Powered CRM Built From Zero
AI20 Labs  ◆  2026

Heni undertook the construction of an entirely new AI-powered customer relationship management system, commencing from a state of absolute vacancy. She shipped Gmail and LinkedIn synchronisation, an AI action item engine, and an email drafting assistant. The concern achieved 57 to 60 percent first-month retention, a figure this correspondent has not encountered at comparable early-stage enterprises.

Collaborated with engineering to clear Google CASA Tier 2 for OAuth. Onboarding completion: 17% to 50% via PostHog funnel analysis and A/B testing.

"57 to 60 percent retention, where the industry posts 20. Real users. Real data."
ZeroGPU: Portal Strategy That Secured Funding
AI20 Labs  ◆  2025–2026

Defined Developer and Edge Operator portal strategy for ZeroGPU, an edge AI infrastructure platform. Validated API architecture via Postman. Authored product roadmap that directly contributed to ZeroGPU securing pre-seed and seed funding.

"The roadmap was the deciding factor."
Unirac Solar: 22-Step Workflow Collapsed to 8 Inputs in 90 Days
AI20 Labs Client  ◆  March – May 2026

End-to-end UX redesign of the installer and distributor portal using AI-assisted design tools. Reduced a 22-step, 3-section BOM generation workflow into a single 8-input dashboard with a live editable BOM, cutting interactions by 55 percent. Led cross-functional team across multiple time zones from user data analysis through to development.

"22 steps to 8 inputs. 55 percent fewer interactions. Delivered in 90 days."
More Work
Northeastern University: Research Platform & Published Scholar
Product & Research Lead  ◆  June 2023 – May 2025

Led end-to-end development of CAMD's public research platform through a US-Italy international collaboration. Sole designer and developer; presented design options to research leads, cleared university accessibility and compliance standards. Published at DRS 2024, achieving 1,241+ downloads in year one.

"1,241 downloads in year one. The kind of signal that is hard to fake."
Peapod Digital Labs: Search & Discovery, Rebuilt for Conversion
Technical Product Developer  ◆  Jan – Jun 2022

Rebuilt Stop & Shop search and discovery infrastructure. Order conversion up 30%. Weekly Ads and Digital Coupons optimised for a 25% engagement lift. All within a 6-month co-op.

"Order conversion up 30%. In 6 months."
◆ Skills & Tools ◆
Artificial Intelligence & Machine Learning LLM Product Development, Generative AI, Prompt Engineering, Agentic AI Workflows, RESTful API Integration, System Architecture
Product Management Arts Product Strategy, Roadmapping, OKRs, GTM Strategy, Backlog Prioritisation, RICE/MoSCoW, Customer Discovery, A/B Testing, Agile & Scrum, Cross-Functional Leadership, Stakeholder Management
Analytics & Instruments PostHog, Amplitude, Mixpanel, Google Analytics, Tableau, Looker, SQL, Python, Figma, Jira, Salesforce
Scholarly Credentials M.S. Information Systems, Northeastern University · B.E. Computer Science, GTU · IBM AI Product Manager (In Progress) · Google Advanced Data Analytics (In Progress)
Career Timeline
Five Years. Multiple Industries. Real Outcomes.
2025–
Present
AI20 Labs -- AI Product Manager, Seattle
Led DreamCRM (57–60% retention, 17%→50% onboarding), ZeroGPU (pre-seed funding secured), Unirac Solar redesign (22-step BOM → 8 inputs, 55% reduction). 4 AI features shipped. CASA Tier 2 cleared with engineering.
2023–
2025
Northeastern University -- Product & Research Lead
US-Italy collaborative research platform, 3 releases on time and defect-free. DRS 2024 publication: 1,241+ downloads in year one.
2022
Peapod Digital Labs (Ahold Delhaize) -- Technical Product Developer
+30% order conversion; +25% engagement on Weekly Ads & Digital Coupons via experimentation.
2019–
2020
Invica Infotech -- Product Manager, Mobile
Consumer app grown to 100K+ downloads, 4.5★, 4,790+ reviews. Release cycle reduced 20%.
2023
M.S. Information Systems -- Northeastern University, Seattle
2018
B.E. Computer Science -- Gujarat Technological University
◆ Dispatches From The Field ◆
Correspondence From Notable Associates
Unsolicited endorsements, reproduced verbatim.
“
Heni is a passionate, driven, and versatile product leader. She excels at building customer-led product vision, collaborating closely with engineering, and executing across the full product lifecycle, from discovery and strategy to launch and iteration.

At AI20 Labs, Heni has become a cornerstone in driving incubation initiatives across multiple client engagements. She proactively identifies team bottlenecks around velocity and alignment, engages cross-functionally to understand perspectives, and fosters a culture where individuals operate at their best. Her leadership has enabled us to partner with 3+ startup clients, launch 2 products already used by diverse customer segments, and define compelling product strategies that accelerate product-market fit.

Heni doesn’t just contribute, she elevates the entire team and product direction with her ownership, customer obsession, and execution excellence.
Siva Dosapati
Founder & CEO, AI20 Labs, Direct Manager
“
Heni joined mid-project and quickly oriented herself, bringing clarity and direction to a large and distributed body of work, and adroitly navigating the University bureaucracy to secure internal approvals. She’s able to troubleshoot and resolve challenges with minimal oversight, while also demonstrating good judgment about when to seek input. She brings strong instincts for project management and could be trusted both to do the work and to coordinate others effectively.

Alongside her design and technical contributions, Heni was also a thoughtful collaborator on the academic writing process for our peer-reviewed paper to the Design Research Society. Her comments were constructive, her contributions well-argued, and her writing clear and precise.

Heni approaches design problems with a rare and excellent balance of thoughtfulness and efficiency. Her contributions to the project were critical, not only in shaping the final product but in making the process feel organized, collegial, and purposeful throughout.
Michael Arnold Mages
Associate Professor & Co-Director, Health & Wellness Design Lab, Northeastern University
◆ To Correspond With The Subject ◆
Inquiries of a Professional Nature Are Welcomed

"One does not wait for opportunity to knock; one leaves the door demonstrably ajar."

◆ Download Resume ◆
Electronic Post
heni.bhungalia12@gmail.com
Telephonic
(206) 604-5153
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linkedin.com/in/heni-bhungalia