Breaking SEATTLE PRODUCT MANAGER ACHIEVES 57% RETENTION ON AI-POWERED CRM  ◆  THINKING MACHINE PORTFOLIO OUTWITS CONVENTIONAL RESUME  ◆  LOCAL WOMAN SHIPS FOUR AI FEATURES WHILE MOST MANAGERS DRAFT ROADMAPS  ◆  GOOGLE CASA TIER 2 CLEARED ON DREAMCRM  ◆  ZEROGPU SECURES PRE-SEED FUNDING; PRODUCT STRATEGY CITED  ◆  1,241 SCHOLARS DOWNLOAD RESEARCH PAPER IN FIRST YEAR  ◆  UNIRAC SOLAR PORTAL REDESIGNED IN 90 DAYS; 22-STEP WORKFLOW COLLAPSED TO 8 INPUTS  ◆  ONBOARDING COMPLETION LIFTED FROM 17% TO 50% THROUGH POSTHOG FUNNEL ANALYSIS AND A/B TESTING  ◆ 
Vol. VI, No. 2026  ◆  Greater Seattle Area Est. 2019 Price: One Interview Call
HB

Heni Bhungalia

"Build for the second visit, not the first."  ·  Build something worth coming back to.
AI & Technical Product Manager No Sponsorship Required heni.bhungalia12@gmail.com · (206) 604-5153 ◆ Download Resume ◆
Featured Story

From Pre-Seed Funding to Enterprise Portals: The Product Manager Who Ships at Every Stage

By Our Technology Correspondent  ◆  Seattle, Washington

Seattle, WA. Heni Bhungalia shipped four production AI features on DreamCRM, drove onboarding from 17% to 50%, and achieved 57–60% month-1 retention, more than double the B2B CRM industry average.

"Heni doesn’t just contribute, she elevates the entire team and product direction with her ownership, customer obsession, and execution excellence." · Siva Dosapati, Founder & CEO, AI20 Labs
Heni Bhungalia, AI Product Manager
Heni Bhungalia · Seattle, 2026.

She led a cross-functional team of 5 engineers, 4 interns, and 1 marketer across DreamCRM, ZeroGPU, and Unirac Solar concurrently. ZeroGPU secured pre-seed and seed funding. The Unirac Solar portal redesign collapsed a 22-step workflow to 8 inputs, cutting interactions by 55 percent.

◆ Vital Statistics ◆
Month-1 Retention, DreamCRM57–60%
Industry Average Retention20–30%
Onboarding Improvement17% → 50%
Unirac Workflow Steps Reduced55%
Research Paper Downloads1,241+
Mobile App Downloads100K+
App Store Rating4.5 ★
Delivery Cadence Gain+40%
Order Conversion Lift (Peapod)+30%
Avg. Session Length, DreamCRM7m 41s
AI Features Shipped4
Features Shipped in 6 Months11+
Years of Practice5+
Projects & Engagements

DreamCRM: An AI-Powered CRM Built From Zero

AI20 Labs  ◆  2026

Built from zero: Gmail Sync, LinkedIn Sync, AI-suggested actions, AI email drafting. Month-1 retention: 57–60% vs a 20–30% industry average. Onboarding: 17% to 50%. Avg. session length: 7m 41s.

Cleared Google CASA Tier 2 OAuth, a B2B sales eligibility gate most early-stage teams skip entirely.

ZeroGPU: Portal Strategy That Secured Funding

AI20 Labs  ◆  2025–2026

Defined Developer and Edge Operator portal strategy for ZeroGPU, an edge AI infrastructure platform. Validated API architecture via Postman. Authored product roadmap that directly contributed to ZeroGPU securing pre-seed and seed funding.

Unirac Solar: 22-Step Workflow Collapsed to 8 Inputs in 90 Days

AI20 Labs Client  ◆  March – May 2026

End-to-end UX redesign of the installer and distributor portal using AI-assisted design tools. Reduced a 22-step, 3-section BOM generation workflow into a single 8-input dashboard with a live editable BOM, cutting interactions by 55 percent. Led cross-functional team across multiple time zones from user data analysis through to development.

More Work

Northeastern University: Research Platform & Published Scholar

Product & Research Lead  ◆  June 2023 – May 2025

Led end-to-end development of CAMD's public research platform through a US–Italy collaboration. WCAG-compliant, shipped on time across 3 releases. Published at DRS 2024: 1,241+ downloads in year one.

Peapod Digital Labs: Search & Discovery, Rebuilt for Conversion

Technical Product Developer  ◆  Jan – Jun 2022

Built customer-facing features for Stop & Shop and Food Lion (300K+ combined daily visitors). Rebuilt search and discovery infrastructure, driving a 30% conversion lift in A/B tests. Weekly Ads and Digital Coupons optimised for a 25% engagement lift. All within a 6-month co-op.

◆ Skills & Tools ◆
Artificial Intelligence & Machine Learning LLM Product Development, Generative AI, Prompt Engineering, Agentic AI Workflows, RESTful API Integration, System Architecture
Product Management Arts Product Strategy, Roadmapping, OKRs, GTM Strategy, Backlog Prioritisation, RICE/MoSCoW, Customer Discovery, A/B Testing, Agile & Scrum, Cross-Functional Leadership, Stakeholder Management
Analytics & Instruments PostHog, Amplitude, Mixpanel, Google Analytics, Tableau, Looker, SQL, Python, Figma, Jira, Salesforce
Scholarly Credentials M.S. Information Systems, Northeastern University · B.E. Computer Science, Gujarat Technological University
Certifications & Continuing Study Anthropic (Jun 2026): Claude Code in Action · Introduction to Model Context Protocol · Building with the Claude API · Introduction to Agent Skills
AWS (May 2026): Exploring AI Use Cases & Applications · Fundamentals of Machine Learning & AI

Career Timeline

Five Years. Multiple Industries. Real Outcomes.
2025–
Present
AI20 Labs -- AI Product Manager, Seattle
Led DreamCRM (57–60% retention, 17%→50% onboarding), ZeroGPU (pre-seed funding secured), Unirac Solar redesign (22-step BOM → 8 inputs, 55% reduction). 4 AI features shipped. CASA Tier 2 cleared with engineering.
2023–
2025
Northeastern University -- Product & Research Lead
US-Italy collaborative research platform, 3 releases on time and defect-free. DRS 2024 publication: 1,241+ downloads in year one.
2022
Peapod Digital Labs (Ahold Delhaize) -- Technical Product Developer
+30% order conversion; +25% engagement on Weekly Ads & Digital Coupons via experimentation.
2019–
2020
Invica Infotech -- Product Manager, Mobile
Consumer app grown to 100K+ downloads, 4.5★, 4,790+ reviews. Release cycle reduced 20%.
2023
M.S. Information Systems -- Northeastern University, Seattle
2018
B.E. Computer Science -- Gujarat Technological University
◆ Dispatches From The Field ◆

Correspondence From Notable Associates

Unsolicited endorsements, reproduced verbatim.
“
Heni doesn’t just contribute: she elevates the entire team and product direction with her ownership, customer obsession, and execution excellence.
Heni is a passionate, driven, and versatile product leader. She excels at building customer-led product vision, collaborating closely with engineering, and executing across the full product lifecycle, from discovery and strategy to launch and iteration.

At AI20 Labs, Heni has become a cornerstone in driving incubation initiatives across multiple client engagements. She proactively identifies team bottlenecks around velocity and alignment, engages cross-functionally to understand perspectives, and fosters a culture where individuals operate at their best. Her leadership has enabled us to partner with 3+ startup clients, launch 2 products already used by diverse customer segments, and define compelling product strategies that accelerate product-market fit.
Siva Dosapati
Founder & CEO, AI20 Labs · Direct Manager
“
Heni approaches design problems with a rare and excellent balance of thoughtfulness and efficiency. Her contributions were critical, not only in shaping the final product but in making the process feel organized, collegial, and purposeful throughout.
Heni joined mid-project and quickly oriented herself, bringing clarity and direction to a large and distributed body of work, and adroitly navigating the University bureaucracy to secure internal approvals. She’s able to troubleshoot and resolve challenges with minimal oversight, while also demonstrating good judgment about when to seek input.

Alongside her design and technical contributions, Heni was also a thoughtful collaborator on the academic writing process for our peer-reviewed paper to the Design Research Society. Her comments were constructive, her contributions well-argued, and her writing clear and precise.
Michael Arnold Mages
Associate Professor & Co-Director, Health & Wellness Design Lab, Northeastern University
◆ To Correspond With The Subject ◆

Inquiries of a Professional Nature Are Welcomed

Build something worth coming back to.

◆ Download Resume ◆
Electronic Post
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(206) 604-5153
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