MS - UX & Information Systems
EazyDoc - An Android app design that makes visits to the hospital easy
Responsibilities:
UX Researcher and Designer
Project Duration:
March 2022 - May 2022
The Product:
EazyDoc is an android app that enables users to manage medicines and schedule appointments with cost estimation and quick notes. Offer assistance and important information at each stage, from scheduling to medicine reminders. This will benefit patients who visit hospitals yet have concerns.
Team:
Individual
The Problems
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1. The user lacks the ability to check the cost of a hospital visit or report.
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2. Most of the time, a user must wait on a call to receive a response to a short question.
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3. The currently available medicine reminder apps are not very helpful, or we must download other apps to keep track of our appointments and medications.
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4. Most often, users forget to ask questions before and during the scheduled appointment.
My Design Thinking Process
My design process was a little different; I went through all the steps, but I repeated the prototyping and ideation phases. The reason was that I thought my design wasn't all that nice, so I tried again before moving on. Then, when I was testing my prototype, I discovered that a few screens might be modified to simplify the user experience.
Understanding The User
User Research: Summary
In order to acquire a range of viewpoints on a similar set of questions, I defined the user research goal and produced a brief with a few questions that I would be asking all the participants.
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After having a thorough discussion with six users, some viewpoints were revised. It became clear that users needed more than just appointment scheduling and medication reminders; they also required assistance when making appointments, learning the cost, remembering what questions to ask doctors, and receiving alternative medication reminders so that they wouldn't forget to take their medications.
User Research Findings : Pain Points
Finding 1:
Cost Estimation
Finding 2:
Medication
Every visitor is concerned about how much money they will spend while visiting.
A working professional frequently overlooks the right time to take their medication.
Finding 3:
Quick Note
The majority of patients complain that by the time of the appointment, they had forgotten some issue to talk with the doctor.
Finding 4:
Chat Help
Most visitors have trouble deciding which doctor to see or what information to provide in particular fields.
Quantitative Findings
A total of 85% of the medication is missed due to inattention (forgetfulness), inertia, or cost.
~ExpressScripts
Only 14.3% of the 1,000 hospitals (143/1,000) were in compliance with all of the price transparency rule requirements by February 2022.
~PatientRightsAdvocate
59% of health care debt is billed from lab fees or diagnostic tests.
~Kaiser
Personas
Starting The Design
Crazy 8s
As it pushes designers to create 8 unique displays within a set amount of time, I thought about giving Crazy 8 a go after reading about it in various Google articles. The fact that I was doing this for the first time and the clock was adding to my anxiety made me initially feel quite uneasy, but I'm pleased I did it since I was able to generate eight distinct concepts for the landing page. It was valuable.
Low Fidelity - Wireframe
Although low-fidelity wireframes are often black and white or gray, I chose to use the color scheme I intended to adopt in my High Fidelity Prototype in order to obtain a clear picture of how design and functionality will appear.
High Fidelity
To comprehend the application's entire User Experience better. With the aid of Figma, I changed low fidelity to high.
Usability Study
I did an unmoderated usability study with five users on the Trymyui platform to understand how users will interact with my app and what changes I can accommodate to give a better user experience.
I set up 3 tasks for a user to complete, fortunately ​
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All the users were able to complete all tasks and the completion rate was 100%.
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To assess the usability of the product and services, I put up the System Usability Scale (SUS) survey at the conclusion of the test.
The question that was asked is displayed on the X-axis, and the Y-axis displays ratings. The left chart has a rating scale ranges from 1 (easy) to 5 (hard), and on the right chart, it ranges from 5 (most probably) to 1 (least likely)
Affinity Mapping
Following the usability study, I organized the information I collected from users using sticky notes to construct an affinity diagram. I then identified a common pattern and came to conclusions about what worked well and what might be improved. I prioritized and repeated some screens based on the findings from the themes identified.
Priority 0:
Based on the theme, most users were interested in seeing the overall cost they would pay.
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The insight was: Users need an additional label where they can view the final payable amount once all other data has been displayed.
Priority 1:
Based on the theme, words were a little confusing for some users.
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An insight was: The wording can be changed to make it more acceptable.
What Changed?
Despite the fact that all three activities were successfully completed by 5 out of 5 users. My user shouldn't have felt lost, that was my goal. In addition, according to 2 users' suggestions and my own, I added a label to state how much the patient will pay after insurance.
Before
Users assumed that the app would show their final bill after insurance.
After
Added a label that shows the payable amount to the user after insurance is applied
Final Product
The app was finally ready once all the adjustments were fixed. A brief video of the finished item is provided below.
Takeaways
Impact:
The app makes users feel confident and at ease before and after a hospital visit.
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Some quotes from users
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1. The app has a lot of potentials and covers all the different aspects of healthcare, from scheduling to medication to cost estimation. So, I can see myself using it frequently.
~Bertrand T
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2. I found cost estimation, setting up reminders, and scheduling appointments very useful. I specifically liked the cost estimation feature because it gives me peace of mind about how much I will need to pay for the visit or the service.
~Hem P
What I Learned:
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I realized how significant and unique each stage of the design process is as the project came to a close. I got stuck during the usability test, and I was kind of lost about where can I do testing I tried the free version of Maze, but I wasn't happy with the response I got from everyone, so I tried TryMyUI and finished testing, and I got some incredibly helpful comments. With the help of that, I was able to produce the finished product.
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